Terms & Conditions — e2bet app

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and e2bet app ("we", "us", "our", "the Platform"). By accessing or using any part of the e2bet app website, mobile interface, or associated services, you unconditionally agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must immediately cease using the e2bet app platform and close your account. Continued access to or use of the platform after the publication of any revised Terms constitutes your acceptance of those revisions.

These Terms are written in English and are governed by applicable law. In the event of any conflict between a translated version of these Terms and the English version, the English version shall prevail. The English version published on this page at any given time is the authoritative version.

Entire Agreement

These Terms, together with the Privacy Policy and any specific game or promotion rules published on e2bet app, constitute the entire agreement between you and e2bet app with respect to your use of the platform. They supersede all prior communications, representations, and agreements , whether written or oral, relating to the subject matter herein.

By ticking the acceptance checkbox during registration, you confirm that you have read and understood these Terms and that you agree to comply with them. If you are using the platform on behalf of another person, you represent that you have the authority to bind that person to these Terms.

To be eligible to open and maintain an account on e2bet app, you must satisfy all of the following conditions at the time of registration and continuously thereafter:

• You are at least 18 years of age.
• You are a natural person and not a corporation, trust, partnership, or other legal entity.
• You are accessing the platform from a jurisdiction where online betting and casino gaming is not explicitly prohibited under local law applicable to you personally.
• You are not acting on behalf of any third party, and all funds deposited into your account are from legitimate sources and belong to you personally.
• You are not a current employee, contractor, agent, or immediate family member of an e2bet app employee or contractor in a role that could create a conflict of interest.
• You have not previously had an e2bet app account closed for breach of these Terms.

Age Verification Process

e2bet app employs a Know Your Customer (KYC) verification process to confirm the identity and age of all players. You may be required to submit one or more of the following documents: a valid national identity card (NID), passport, or birth certificate. Documents must be current, legible, and clearly show your full name and date of birth.

We reserve the right to suspend your account and withhold any pending withdrawals pending the completion of age and identity verification. If verification reveals that you are under 18 years of age, your account will be permanently closed, all deposits will be refunded to the originating payment method where feasible, and any winnings accumulated during the period of underage use will be forfeited.

Geographic Eligibility

e2bet app is designed primarily for players located in Bangladesh. Players are responsible for determining whether their use of the platform is lawful under the laws applicable to them in their specific location. e2bet app makes no representation that the service is legally available in all jurisdictions. Players who access the platform from outside Bangladesh do so entirely at their own risk and legal responsibility.

Each individual is permitted to hold exactly one account on e2bet app. Multiple accounts registered to the same individual — identified by name, address, payment method, device fingerprint, or IP address — are considered duplicate accounts and are strictly prohibited.

Registration Requirements

When registering an account on e2bet app, you are required to provide accurate, complete, and current information including your full legal name, date of birth, a valid email address, a valid mobile number, and your preferred payment method. You must update your account information promptly if any of these details change.

e2bet app reserves the right to reject any registration application at its sole discretion without being required to provide a reason for such rejection. Registration does not guarantee the right to use all features of the platform.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any OTP codes sent to your registered mobile number. You must not share your login credentials with any other person for any reason. e2bet app will never ask you for your password via email, live chat, or phone.

If you suspect that your account has been accessed without your authorisation, you must notify e2bet app support immediately at [email protected]. You agree to accept responsibility for all activity that occurs under your account prior to notifying us of any unauthorised access.

Account Verification (KYC)

e2bet app operates a mandatory KYC verification process. Verification may be triggered at registration, before processing a withdrawal, or at any point during the account lifecycle where we require confirmation of your identity. Failure to complete verification within a reasonable timeframe will result in your account being placed in a restricted state until verification is concluded.

All personal data collected during the KYC process is handled in accordance with the e2bet app Privacy Policy. Documents submitted are stored securely and are not shared with third parties except where required by applicable law.

Deposits

All deposits made to your e2bet app account must originate from a payment method that is registered in your name. Third-party deposits — where the funding source belongs to a different individual — are not permitted and will trigger an account review. Deposited funds are credited to your account balance in BDT at the time the transaction is confirmed by the payment provider.

e2bet app does not charge a deposit fee on standard payment methods. However, your payment provider may apply transaction charges of their own. Please check with your provider before initiating a deposit. The minimum deposit amount is ৳200. There is no maximum single deposit limit for verified accounts, though daily limits may apply for specific payment methods.

Withdrawals

Withdrawal requests may only be submitted to a payment method that has been verified and previously used for a deposit. Withdrawals to third-party accounts are strictly prohibited. The minimum withdrawal amount is ৳500. Withdrawal requests are typically processed within 24 hours of submission for verified accounts, subject to any applicable security checks.

e2bet app reserves the right to request additional documentation before processing a withdrawal, particularly for large amounts or where unusual account activity has been detected. Withdrawals will not be processed until all outstanding KYC requirements have been fulfilled.

Funds and Interest

Funds held in your e2bet app account balance are held on your behalf and are not commingled with the company's operational funds. No interest is payable on account balances. e2bet app is not a financial institution and your account balance does not constitute a deposit in the banking sense. You should not maintain a balance larger than what you intend to use for gaming purposes.

Inactive Accounts

An account is considered inactive if there has been no login activity for a continuous period of 12 months. e2bet app may apply an inactivity administration fee of ৳100 per month to inactive accounts carrying a balance, following written notice to the registered email address. If an account balance reaches zero as a result of inactivity fees, the account will be closed. Players may reactivate an account by logging in and contacting support.

e2bet app offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and wagering requirements, which are published alongside each individual promotion. The following general rules apply to all bonuses unless explicitly stated otherwise in the promotion-specific terms.

Wagering Requirements

All bonus funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier is stated clearly in each promotion's individual terms. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place qualifying bets totalling ৳20,000 before the bonus-derived funds become withdrawable. Wagering requirements must be met within the validity window stated for each bonus.

Bonus Eligibility

Each player is eligible to claim each specific welcome or sign-up bonus only once. Eligibility is determined at the account level and is linked to your verified identity. Attempting to claim a first-deposit bonus through multiple accounts constitutes bonus abuse and will result in all associated accounts being closed and bonuses forfeited.

Bonus Abuse and Prohibited Patterns

e2bet app actively monitors bonus usage for patterns that suggest abuse. Prohibited patterns include, but are not limited to: placing opposing bets on the same event using bonus funds across multiple accounts; systematically placing low-risk bets across all outcomes to convert bonus funds to real money regardless of outcome (known as arbitrage betting on bonuses); and exploiting technical errors or misconfigured bonus parameters. Where bonus abuse is confirmed, e2bet app reserves the right to void the bonus, cancel any winnings generated from the bonus, and close the associated accounts without liability.

Seasonal and Event Promotions

e2bet app regularly runs promotions tied to Bangladesh-specific events and sports seasons, including BPL cricket specials, Eid reload bonuses, Pohela Boishakh free spins, and ICC tournament cashback offers. Each such promotion carries its own start and end date, eligibility criteria, and wagering terms. These are published on the promotions page and are subject to change without prior notice.

Modification and Withdrawal of Bonuses

e2bet app reserves the right to alter, cancel, reclaim, or refuse any bonus at any time, with or without prior notice, where it determines in its reasonable discretion that a player has violated the spirit or letter of these bonus terms, or where a technical error has led to a bonus being awarded incorrectly. Players who have already commenced wagering on a bonus that is subsequently recalled will be subject to a pro-rated review of their activity.

The following rules apply to all sports betting, live betting, casino games, fishing games, and card game titles available on the e2bet app platform. By placing any bet or participating in any game, you confirm your understanding and acceptance of these rules.

Bet Acceptance

All bets are subject to acceptance by e2bet app. A bet is only confirmed once you receive an explicit confirmation message and the stake has been deducted from your account balance. In the event of a technical failure during bet placement that prevents a confirmation message from being delivered, the bet will be considered void and your stake will be returned. e2bet app reserves the right to decline any bet without explanation.

Odds and Pricing

Odds displayed on e2bet app are subject to change up until the moment a bet is confirmed. The odds at which your bet is confirmed are the odds that apply to that bet, regardless of subsequent changes. In the event that a bet is placed at odds that were published in error — including as a result of a pricing feed failure or a manifest error — e2bet app reserves the right to void the bet and refund the stake. A "manifest error" is defined as an odds price that is clearly incorrect based on prevailing market conditions at the time the bet was placed.

Event Outcomes and Results

All sports betting results are determined by the official governing body of the relevant sport or competition. For cricket events, results are governed by the relevant cricket board (BCB for Bangladesh domestic matches, ICC for international fixtures). In the event of a dispute regarding an official result, e2bet app will await confirmation from the governing body before settling affected bets. e2bet app's decision on the settlement of all bets is final.

Casino and RNG Games

All casino games, slots, and fishing titles available on e2bet app use certified Random Number Generators (RNGs) supplied by licensed providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The theoretical Return to Player (RTP) for each game is disclosed by the relevant provider. e2bet app does not alter or interfere with RNG outputs. Results generated by certified RNG systems are final and are not subject to dispute on the grounds of perceived unfairness.

Live Dealer Games

Live dealer games streamed by Evolution Gaming and Ezugi are subject to the rules displayed within the game interface at the time of play. Where a disconnection occurs during a live dealer game hand or spin, the outcome will be determined in accordance with the game provider's standard disconnection policy. e2bet app is not responsible for internet connectivity issues on the player's side that affect live game participation.

The following conduct is strictly prohibited on e2bet app. Engaging in any of the following activities will result in immediate account suspension, permanent closure, and where applicable, reporting to law enforcement or regulatory bodies:

• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Attempting to access or using another player's account without their knowledge or permission.
• Using automated bots, scripts, or software to place bets, interact with the platform, or gain an unfair advantage.
• Exploiting software bugs, pricing errors, or technical vulnerabilities in a manner that provides an unintended financial advantage.
• Engaging in or facilitating match-fixing, spot-fixing, or any other form of sports integrity violation.
• Depositing funds derived from criminal activity or using the platform for the purpose of money laundering or financial fraud.
• Placing bets in collusion with other players or with knowledge of non-public information that affects the outcome of an event.
• Creating multiple accounts for the purpose of claiming bonuses more than once or circumventing account restrictions.
• Engaging in chargebacks, payment disputes, or reversal fraud with your payment provider in relation to e2bet app deposits.
• Harassing, threatening, or abusing e2bet app staff or other players via any communication channel.

Fraud Detection and Monitoring

e2bet app employs automated fraud detection systems that monitor account activity, betting patterns, payment behaviour, and device fingerprints in real time. Accounts flagged by these systems may be subject to additional manual review. During a review, withdrawals may be temporarily placed on hold. Players are required to cooperate fully with any investigation by providing requested documents or information within a reasonable timeframe.

Consequences of Prohibited Conduct

Where prohibited conduct is confirmed, e2bet app may take one or more of the following actions: void all bets placed in connection with the prohibited activity; forfeit all bonus and real-money balances in the account; permanently close the account and all associated accounts; retain any outstanding withdrawal pending resolution; and report the player's details to relevant law enforcement or financial intelligence authorities in accordance with applicable anti-money laundering obligations.

Closure Requested by the Player

You may request the closure of your e2bet app account at any time by contacting our support team at [email protected]. Before closing your account, any outstanding balance will be processed for withdrawal to your verified payment method, subject to completion of any pending KYC requirements. Account closure requests are typically processed within five business days of receipt.

If you are requesting account closure for responsible gaming reasons — including but not limited to concerns about problem gambling — please indicate this in your request. Such requests are treated as self-exclusion requests and are processed immediately with the highest priority. Please refer to our Responsible Gaming page for further information about self-exclusion options.

Closure or Suspension by e2bet app

e2bet app reserves the right to suspend or permanently close any player account at its sole discretion. Grounds for suspension or closure include, but are not limited to: breach of these Terms; suspected fraudulent activity; failure to complete KYC verification within a required timeframe; chargeback or payment dispute initiated by the player; and any activity that e2bet app reasonably believes poses a legal, reputational, or financial risk to the platform.

Where an account is closed by e2bet app for reasons other than a confirmed breach of these Terms, any remaining verified real-money balance will be returned to the player's verified payment method within a reasonable timeframe. Where an account is closed due to a confirmed breach, balances may be forfeited in whole or in part depending on the nature of the violation.

Effect of Closure

Upon closure of your account, whether by your request or by e2bet app's decision, your right to access and use the platform ceases immediately. Any pending bets placed before closure will be settled in accordance with normal rules and any resulting balance will be handled as described above. These Terms continue to apply to any activity that occurred prior to closure.

Responsible Gaming and Self-Exclusion

Players who feel their gambling may be causing harm are encouraged to make use of e2bet app's responsible gaming tools, including deposit limits, session time reminders, and self-exclusion. These tools are available from your account settings and can also be activated immediately by contacting support. Self-exclusion periods of 24 hours, 7 days, 30 days, or indefinite duration are available. For full details, please review the Responsible Gaming page.