Privacy Policy — e2bet app

e2bet app collects personal data from players through several distinct channels: directly from you when you register an account or complete a transaction; automatically as you use the platform; and from third-party payment providers or identity verification services when required to complete a transaction or fulfil a legal obligation.

Registration and Account Data

When you create an account on e2bet app, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (for age verification purposes)
• Email address (primary communication channel)
• Mobile phone number (for OTP authentication and account alerts)
• Residential address, including division and district within Bangladesh
• Preferred payment method and associated payment account details (e.g., bKash number, Nagad number)
• Username and encrypted password

Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to confirm that you meet the 18+ age requirement, we may collect copies of the following documents:

• National Identity Card (NID)
• Passport or birth certificate
• Proof of residential address (e.g., utility bill, bank statement)
• Selfie photograph for facial comparison, where required

These documents are processed through our secure KYC verification system. Originals are never requested by post. e2bet app will never ask for KYC documents via live chat or social media.

Transaction and Financial Data

Every deposit, withdrawal, bonus redemption, bet placement, and game session generates a transaction record. This record includes the amount in BDT, the payment method used, the timestamp in Bangladesh Standard Time (BST, UTC+6), and the associated game or event. Transaction data is retained as part of your account history and is used for financial reconciliation, fraud detection, and regulatory compliance.

Automatically Collected Technical Data

When you access e2bet app, our servers and analytics systems automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, referring URL, pages visited, session duration, and click-stream data. This data is used to maintain platform security, optimise performance, and diagnose technical issues. It does not identify you personally on its own but may be combined with account data for security analysis.

Communications Data

If you contact our support team via email or live chat, we retain records of those communications, including the content of your messages, timestamps, and the resolution applied. These records are used to improve our support quality and to maintain an audit trail in the event of disputes.

e2bet app processes your personal data only for specific, lawful purposes. The table below sets out the primary purposes for which we use your data and the legal basis for each type of processing.

Marketing Communications

With your explicit consent, e2bet app may send you promotional emails and SMS messages about new games, seasonal offers (such as BPL cricket specials or Eid reload bonuses), and platform updates. You may withdraw consent for marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

Automated Decision-Making

e2bet app uses automated systems for certain decisions, including fraud scoring and bonus eligibility assessment. Where an automated decision has a significant effect on your account (for example, account suspension following a fraud flag), you have the right to request a manual review by a member of our compliance team. Please contact support to exercise this right.

e2bet app does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the minimum extent necessary to fulfil the stated purpose.

Payment Processing Partners

To process your deposits and withdrawals, e2bet app shares relevant transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners receive only the data necessary to execute the specific transaction (such as your registered mobile number and transaction amount) and are contractually prohibited from using this data for any other purpose.

Identity Verification Services

KYC document verification may be carried out by a third-party identity verification provider operating under a data processing agreement with e2bet app. These providers process your identity documents solely for the purpose of confirming your identity and age and are not permitted to retain or use your documents independently.

Game Content Providers

Our game library is powered by providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these providers, certain session data (such as your player ID, bet amounts, and game outcomes) is shared with that provider for the purpose of operating the game and settling results. These providers do not receive your full personal profile and are contractually bound to use shared data only for game operation purposes.

Legal and Regulatory Disclosure

e2bet app may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required or permitted by applicable law. Such disclosures are made only to the extent strictly required and, where legally permissible, we will notify you of such a disclosure.

Business Transfers

In the event that e2bet app undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected players by email prior to any such transfer and will ensure that the successor entity is bound by privacy obligations at least as protective as those set out in this policy.

e2bet app uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and understand how players interact with our site. This section explains what types of cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the site to recognise your device on subsequent visits, store your preferences, and gather aggregate usage data. Cookies do not contain executable code and cannot carry viruses.

Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as your preferred language setting, display options, and recently viewed games. Disabling these will not prevent you from using the platform but may reduce convenience.
• Analytics Cookies: Collect anonymised data about how visitors use the site, including which pages are visited most frequently and where users drop off. This data helps us improve the platform experience. We use privacy-respecting analytics tools that do not share your data with advertising networks.
• Security and Fraud Prevention Cookies: Help us detect unusual login patterns, suspicious betting activity, and potential abuse. These are part of our legitimate interest in maintaining a fair and secure environment for all players.

Managing Your Cookie Preferences

You can manage non-essential cookie settings through your browser settings at any time. Most modern browsers allow you to view, block, or delete cookies via the browser privacy or settings menu. Please note that blocking strictly necessary cookies will prevent you from logging into your e2bet app account. Clearing cookies will log you out of your current session.

e2bet app does not use third-party advertising cookies or behavioural advertising tracking technologies. We do not participate in cross-site tracking or retargeting advertising networks.

e2bet app retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law or legitimate business necessity. The following retention periods apply:

Data Storage Location

Player data for Bangladesh accounts is stored on secure servers. e2bet app employs industry-standard physical and logical access controls to prevent unauthorised access to stored data. All data at rest is encrypted using AES-256 encryption. Backups are maintained in geographically separate locations and are subject to the same security controls as primary storage.

Deletion and Anonymisation

When a retention period expires, personal data is either securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes. Secure deletion follows recognised data destruction standards to prevent recovery of deleted information.

As a player on e2bet app, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within 30 days of receipt.

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this in a readable format within 30 days of a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your account settings.
• Right to Erasure: You may request that we delete your personal data. This right is subject to certain limitations — for example, we cannot delete data that we are legally required to retain for financial record-keeping purposes. We will clearly explain any limitations that apply to your specific request.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data while a dispute or correction request is being resolved.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to processing based on legitimate interest, including profiling for marketing purposes. You may also withdraw consent for marketing communications at any time.
• Right Not to Be Subject to Automated Decisions: Where e2bet app makes a significant automated decision about your account (such as a fraud flag), you have the right to request human review of that decision.

e2bet app takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. No online platform can guarantee absolute security, but we maintain industry-standard protections across all layers of our infrastructure.

Technical Safeguards

• SSL/TLS 256-bit encryption for all data in transit between your browser or device and e2bet app servers.
• AES-256 encryption for all personal and financial data stored at rest.
• Two-factor authentication (2FA) available for player accounts via OTP to your registered mobile number.
• Automated intrusion detection systems that monitor for unusual access patterns and flag potential security incidents in real time.
• Regular penetration testing carried out by independent security assessors.
• Web application firewall (WAF) protection against common attack vectors including SQL injection and cross-site scripting.

Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis. Employees and contractors are granted only the minimum data access necessary to perform their specific role.
• All staff with access to personal data undergo privacy and security training as part of their onboarding and on an annual basis thereafter.
• Internal data access is logged and subject to regular audit. Any unexplained data access triggers an immediate investigation.
• Data breach response procedures are maintained and tested regularly. In the event of a breach that poses a risk to your rights, affected players will be notified without undue delay.

Your Role in Security

Account security is a shared responsibility. You can significantly reduce the risk of unauthorised access to your e2bet app account by using a strong, unique password, enabling two-factor authentication, never sharing your login credentials with anyone, and logging out of your account when using a shared or public device. If you suspect that your account has been compromised, contact our support team immediately.

Changes to This Policy

e2bet app may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. The date of the most recent revision is always displayed at the top of this page. Where a change is material — meaning it affects your rights or how we use your data in a significant way — we will notify you by email to your registered address at least 14 days before the change takes effect.

Continued use of the e2bet app platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this policy, you should stop using the platform and contact us to close your account and request deletion of your data, subject to applicable retention obligations.

Contact Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way e2bet app handles your personal data, please contact our support team using the details below. We are committed to resolving privacy concerns promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days.
• Support Hours: 24/7, including weekends and public holidays in Bangladesh.
• Coverage: Our support team serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.