Responsible Gaming
on e2bet app

e2bet app was built with Bangladesh's betting community in mind — players who enjoy the excitement of cricket betting during BPL season, the thrill of live casino tables, and the entertainment of online slots and fishing games. We take pride in offering a platform that is fast, fair, and engaging. But we are equally committed to ensuring that every player who chooses e2bet app does so in a manner that is safe, informed, and within their personal means.

Responsible gaming is not an afterthought at e2bet app — it is an integral part of how we operate. We actively invest in the tools, training, and systems that make it easier for players to stay in control. Every member of our customer support team receives dedicated responsible gaming training so they can identify signs of distress and respond with empathy and practical assistance.

We also recognise that the responsibility is shared. Players must take an active role in managing their own gaming behaviour, and we provide every resource necessary to make that easier. The principle underlying all of our responsible gaming work is simple: gambling should always remain a form of entertainment. The moment it stops being fun, it is time to use the tools on this page.

e2bet app is strictly an adults-only platform. Access to betting, casino games, and any real-money gambling activity on e2bet app is permitted only for individuals who are 18 years of age or older. This is a non-negotiable requirement and applies to every player regardless of location within Bangladesh.

Age Verification Process

When you register an account on e2bet app, you confirm by accepting our Terms and Conditions that you are at least 18 years old. However, confirmation alone is not sufficient. All accounts are subject to Know Your Customer (KYC) verification, which requires players to submit a valid government-issued identity document — such as a National Identity Card (NID) — that confirms their date of birth before any withdrawal can be processed.

Where our systems detect a reasonable suspicion that an account holder may be under 18 years of age, we reserve the right to suspend the account immediately pending verification. Any funds deposited by a verified minor will be returned and the account will be permanently closed without exception.

Why the 18+ Rule Matters

Research consistently shows that individuals who begin gambling before the age of 18 are significantly more likely to develop problematic gambling habits in adulthood. The 18+ restriction exists not as a bureaucratic requirement but as a genuine safeguard for young people in Bangladesh. e2bet app takes this obligation seriously and actively cooperates with any lawful request to investigate underage gambling activity.

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following checklist is designed to help you reflect honestly on your gambling behaviour. If you answer "yes" to several of these questions, we strongly encourage you to contact our support team or use one of the self-management tools described in the sections below.

Self-exclusion is the most powerful responsible gaming tool available on e2bet app. When you activate self-exclusion, your account is suspended for the chosen duration and you are prevented from making deposits, placing bets, accessing casino games, or logging into the platform. Any pending withdrawal requests at the time of self-exclusion will still be processed normally.

Available Self-Exclusion Periods

How to Activate Self-Exclusion

You can request self-exclusion through any of the following channels:

• Log into your e2bet app account, navigate to Account Settings, and select "Responsible Gaming" followed by "Self-Exclusion".
• Contact our 24/7 live chat support and ask a support agent to activate self-exclusion on your behalf immediately.
• Send an email to [email protected] with the subject line "Self-Exclusion Request" and your registered username. Include your chosen exclusion period in the message body.

Self-exclusion requests submitted via live chat or email are actioned within one hour of receipt, around the clock. You do not need to provide a reason, and you will not be questioned or pressured to reconsider your decision.

Setting a deposit limit is one of the most effective ways to ensure that gambling remains within a budget you are genuinely comfortable with. e2bet app allows players to set deposit limits in Bangladeshi Taka (BDT) across three time windows: daily, weekly, and monthly. These limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfers — so there is no way to circumvent a limit by switching payment channels.

How Deposit Limits Work

• Daily Limit: The maximum amount you can deposit within any rolling 24-hour period. Once reached, deposits are blocked until the 24-hour window resets.
• Weekly Limit: The maximum cumulative deposit across any 7-day rolling window. This is useful for players who do not deposit every day but want to control their overall weekly spend.
• Monthly Limit: The maximum deposit allowed within a calendar month. This is the highest-level control and helps players align their gambling budget with monthly income and household finances.

Changing Your Deposit Limits

Reducing your deposit limit takes effect immediately and without delay. This ensures that if you make a decision to spend less, that decision is enforced straight away — not after a waiting period that might allow impulsive deposits.

Increasing a deposit limit, or removing an existing limit entirely, is subject to a mandatory 48-hour cooling-off period. This delay is in place to prevent in-the-moment impulse decisions from overriding a carefully considered budget. During the cooling-off period, your current (lower) limit remains active.

Loss Limits

In addition to deposit limits, e2bet app offers an optional loss limit feature. A loss limit caps the total amount you can lose within a defined period. Once your net loss in the period reaches your chosen threshold, your account is automatically restricted from placing further bets until the period resets. Loss limits can be set in your account's Responsible Gaming settings or by contacting support.

Time-out features on e2bet app are designed for players who recognise they need a break but are not yet at the point of requiring full self-exclusion. A time-out is a temporary suspension of your account's gambling functionality, while keeping your account and any existing balance intact for when you return.

Time-Out Periods Available

Players can activate a time-out for any of the following durations: 1 day, 3 days, 7 days, 30 days, or 90 days. During a time-out, you cannot deposit funds, place sports bets, or access casino games. Your existing account balance is preserved and any pre-time-out pending withdrawals are processed as normal. You will receive a confirmation notification once your time-out period is active.

Session Duration Reminders

For players who want to stay aware without taking a full break, e2bet app offers session duration reminders. These are configurable pop-up notifications that appear after a set period of continuous play — for example, every 30 minutes — and display your current session duration alongside your net win or loss for that session. The reminder prompts you to pause and decide whether to continue or log out.

Session reminders are entirely non-intrusive: they do not interrupt gameplay unless you configure them to require a manual dismissal (the default is a 10-second auto-dismiss). However, we recommend setting them to require manual dismissal so you are forced to actively acknowledge your play time before continuing.

Automatic Session Logout

You can set a hard session time limit in your account settings. Once the limit is reached — for example, two hours of continuous play — you are automatically logged out of the platform. Re-logging in is possible immediately, but the interruption itself serves as a natural reset point and an opportunity to step away.

If you feel that gambling has become a problem — for yourself or someone close to you — reaching out is the most important step you can take. There is no shame in asking for help. e2bet app's support team is trained to handle these conversations with complete confidentiality, compassion, and without judgement.

Contact e2bet app Support Directly

Our support team is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh. You can reach us via:

• Live Chat: Available directly from the e2bet app platform. Response time under 2 minutes at all hours.
• Email: [email protected] — for responsible gaming matters, use the subject line "Responsible Gaming" and a member of our dedicated team will prioritise your message.
• Phone/WhatsApp: +880 1700 000000 — available 24/7 including Eid and other public holidays.

When you contact support regarding responsible gaming, you will be connected with a team member who has specific training in this area. They can help you immediately activate self-exclusion, deposit limits, or a time-out, and they can provide you with information about external support resources available in Bangladesh.

What to Expect from Our Support Team

Our responsible gaming support agents will listen without judgement, explain all available tools clearly, action any restriction you request immediately, provide information about next steps if you need more structured support, and follow up with you if you consent to a check-in after your chosen break period has ended.

External Support Resources

For players who feel they need support beyond what e2bet app can directly provide, the following types of resources may be helpful. We recommend speaking to a qualified counsellor or mental health professional if gambling is affecting your relationships, finances, or mental wellbeing. Seeking professional guidance is a sign of strength, not weakness.

Residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and other cities across Bangladesh can access mental health and counselling services through registered healthcare providers. Your general practitioner (GP) or a community health centre is a good starting point if you are unsure where to begin.

e2bet app operates a strict 18+ policy and takes the protection of minors extremely seriously. Children and young people under the age of 18 must not access or use this platform under any circumstances. This section provides guidance for parents, guardians, and other adults who share devices or internet connections with minors.

Keeping Your Account Secure from Minors

• Never share your e2bet app username, password, or OTP codes with anyone — including family members.
• Always log out of your account after each session, particularly if you share a device with a child or young person.
• Do not save your password in a browser on a device that is accessible to minors.
• Enable two-factor authentication (2FA) on your account so that even if someone knows your password, they cannot log in without access to your registered mobile number.
• Consider using dedicated parental control software on shared devices to block access to gambling websites entirely.

What to Do If a Minor Has Accessed e2bet app

If you believe that a minor has accessed e2bet app — whether through your account or by creating their own — please contact our support team immediately at [email protected]. We will investigate the matter, close any account found to belong to or have been used by a minor, and return any deposits made. We will not penalise the account holder of record where it is clear that the minor accessed the account without permission, provided the account holder cooperates fully with our investigation.

Parental Controls and Internet Filters

A number of third-party parental control tools are available that can help restrict a child's access to gambling content online. We encourage parents and guardians to explore these options as an additional layer of protection. e2bet app actively supports any initiative that reduces young people's exposure to gambling advertising and content.